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Support — MofuArt

Thank you for using MofuArt! We're here to help with any issues or questions about transforming your pet photos into art.

Frequently Asked Questions

How does MofuArt generate pet art?

Your uploaded pet photo is sent to Google's Gemini AI via our secure backend server. The AI generates artwork in your selected style (Ukiyo-e, Watercolor, Oil Painting, Anime, etc.). Your original photo is processed in real time and never stored on our servers.

Is my photo data safe?

Yes. Your photo is transmitted via encrypted HTTPS, processed by Google Gemini AI, and immediately discarded after the result is returned. We do not store, log, or retain any of your photos. See our Privacy Policy for full details.

What are credits and how do they work?

Each art generation costs 1 credit. You start with 3 free credits (with watermark). You can earn more credits by watching rewarded ads, or purchase credit packs (10, 30, or 80 credits) for watermark-free generations. Purchased credits never expire.

How do I get more free credits?

You can watch a rewarded video ad to earn additional credits. Tap the "Watch Ad" button on the main screen. Ad availability may vary by region.

Can I remove the watermark from free generations?

Free generations include a small watermark. To generate watermark-free artwork, purchase a credit pack from the in-app store. Any generation using purchased credits will be watermark-free.

How do I restore my purchases on a new device?

Open MofuArt → go to Settings → tap Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase. Note: since credits are consumable, only unused credits from completed transactions can be restored.

The generated art doesn't look right. What should I do?

For best results: use a clear photo with good lighting, make sure your pet's face is clearly visible, and avoid heavily filtered images. You can try a different art style or tap Regenerate to get a new result.

What art styles are available?

MofuArt offers 12+ art styles including: Ukiyo-e, Watercolor, Oil Painting, Anime, Pixar 3D, Sumi-e (Ink Wash), Vintage Poster, Stained Glass, Cosmic, Cyberpunk, Royal Portrait, and New Year Card. New styles may be added in future updates.

How do I delete my data?

Since we do not store any personal data on our servers, there is no server-side data to delete. Uninstalling the app removes all locally stored data (generation history, settings, credit balance).

Contact Us

If you need further assistance or have any questions, please contact us:

Email: nexuswei.dev@gmail.com
Developer: Wei Wenxin
Response time: Within 48 hours

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